Fast, friendly and efficient.

The only thing I would recommend is to advise customers of the gas station locations for fill up on delivery dates. Other than that, it was an easy and pleasant experience to deal with this rental agency, to date.

The car was new but the gear box had been clearly ragged about and reverse was easy to slip in to, few marks and scuffs but generally a good, large estate. The baby child seat that we paid over €50 for the week was useless. It was not secure using seatbelts and it was well used, it had no isofix base. The shuttle on collection did not have a car seat either and my baby had to sit on my knee. The pick up process was slow and painful. On both occasions (pick up and drop off) I heard many complaints about extra charges. We were also charged extra as the credit card was in my partner’s name and we had to add her as a driver, even though the t&c’s said if the cc was in the name of someone else, further ID may be required. Overall I think I will pay more in the future for collection at the airport, Surprice clearly need more staff and a smoother more streamlined pick up process.

Booking was very easy. Cancellation and price watch was simple and beneficial. I will use easyrentcars.com again

I noted there were bad comments on FB page about Surprice rent a car but I can honestly say none of them rang true in my experience with them. Counter staff polite friendly and did not push more insurance. The man who check vehicle when we returned was also polite and it was very quick. Would use them again as I think i saved approx €300!!

Quick and without any type of hassle! Would for sure use again even if a little bit expensive.

La voiture réservé n'était pas celle reçu au Portugal. Une attente 1h30 sur place c'est horrible, peu de chaises, pas de place. Faire attention sur tout sur place.

Rien à dire, tout c'est bien passé.