Very good experience, everything went smoothly. The car was spacious and easy to drive. At the rental counter, they just asked if additional insurance was needed, and if not, they were fine with it. There were staff in the parking lot to assist as well. Very worry-free, highly recommended!

The waiting time was a bit long. After the staff explained clearly, they asked if I wanted to add extra insurance for vehicle damage or key loss. Since I had already chosen the highest coverage when booking, I did not add any additional insurance. There was a small incident when picking up the car. My original order was for a Toyota RAV4 or a similar model, but at the counter, they offered us a JEEP pickup, which we agreed to. However, when we went to the parking lot, due to a mistake by the rental company, another customer was already in the car. The staff then arranged a large Ford seven-seater SUV for us. It was comfortable to drive, but the fuel consumption was quite high.

The wait time for picking up the car was a bit long.

The vehicle was not prepared for rental. It had not been cleaned and was not re-fuelled. The lack of fuel was reported to Avis before we left the rental lot. I paid for a full tank of gas, On returning the vehicle, I complained about the lack of preparation, cleanliness and missing gas. The only thing Avis was prepared to do was refund the charge for gas. It remains to be seen whether this gets paid. The vehicle itself wasn't great. There was a loud annoying squeak that was irrutating throughout the 2 week rental. The ride of the vehicle could best be describes as 'agricultural', i.e. not very comfortable.

Booking process was okay. No benefit from price drop protector.

AVIS provided an old Jeep instead of a Ford Escape as I booked. Similar, but the price should be different. The condition of the car is acceptable, but lower than our expectation. The counter stuff looks like not happy to serve.

Good website. Easy to use. It will be better if you provide the details of toll.