I asked for a diesel version, but they gave me a Volvo XC60 instead. The space is ample, and it easily fits three 26-inch suitcases with room to spare.

Overall, it was pretty good. However, I was later unexpectedly charged multiple times without clear explanations. It's probably for some traffic violations, but there should at least be some sort of explanatory email. The bank couldn't provide any details.

Due to company's own reasons, they upgraded our reserved BMW 3 Series to a BENZ 350 diesel automatic for free. Impressive.

We rented a car from HERTZ. The process was quite convenient and the staff were very friendly and nice. They checked our order, driver's license, age, and driving experience. The staff of the big company had a pretty good work attitude.

When we requested a driver change, they said it was not possible and instead suggested adding a driver. They didn't inform us that adding a driver would incur a fee, nor did they have us sign any documents. Halfway through, we received a bank deduction SMS. Calling the store yielded no response, and even when we got to the store in Fussen, the staff couldn't reach the Frankfurt store via internal phone or email. Rent-A-Car tried to help us contact them throughout but to no avail. Finally, when we returned the car, we argued our case and they didn't charge us the fee. However, this made us anxious throughout the trip, affecting our travel experience.