The wait time to pick up the car was quite long, and they didn't tell us how to exit the parking lot after we got the car. We had to drive around and observe everything to find the right way out. However, the return experience was excellent.
There was no line when picking up the car, it was very quick. The staff member was a friendly Black man. There was no hard-sell during the process, just pick up your car with your card.
The person handing over the car was a very nice White girl who upgraded the car for free, and she was very patient with the three car changes.
Overall, I have a good impression of the ALAMO branch in Toronto.
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