Traveled with kids and arrived at 12:30 AM, only rented for one day. I wanted to get the car quickly and rest, but ended up waiting over an hour. Finally got the car past 2 AM. There were only two staff members: one of them started the check-in process but then said they were going to check the car and never came back. Other customers got their cars and left. Then I had to find another staff member to recheck in, who was slightly more reliable, but only a little. Sigh, I’ve rented cars from this company before and had a good experience, so I guess it depends on who you deal with and your luck.
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