Hertz has great customer service; picking up and exchanging the car was very easy, especially since we arrived in Boston at night, so there was no line.
Sometimes there are issues with international credit cards. The staff provided a solution: add a full tank of fuel first, then subtract it. I'm not sure about the exact process, but the Hertz staff said it works. Otherwise, system issues might cause credit authorization to fail. We succeeded after assistance from two staff members.
I've been renting cars from this company since arriving in the US. The overall service is excellent, the waiting time is short, and they even upgraded our car.
Dislike: Hertz would not honor the total amount due at the desk, as shown on the confirmation for Easy Rent cars. They honored the daily car rate but still charged taxes and fees, even though the contract said that was to be included in the price.
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