Not bad

The service was great, the contract was quickly sent to my email, and the hostess was very nice. There were no other sales pitches throughout the process.

The free shuttle was quite convenient. However, when picking up the car, the staff kept insisting that we buy full insurance, claiming that our coverage was insufficient and didn't include roadside assistance. Initially, I didn't want to add any more insurance, but my husband was concerned about potential issues if we didn't, so we ended up adding one, which cost about $30 more than what we had initially paid on the platform. They also tried to get us to pay $40 for a full tank of gas, which I refused. We found out later that there were nearby gas stations where filling up didn't cost nearly that much. The pick-up and drop-off process was quite smooth, and the car was fairly new.

Excellent

Limited car models. Originally booked a Grand Cherokee, but there was none available upon arrival. Had to upgrade the car and spent over 1000 extra. Staff service was excellent, quick car exchange was quite convenient. Everything was great except for the forced upgrade.