The staff handling the car pickup and return didn't speak English well, explained poorly, and just nodded to everything to finish the process quickly. Most of the promised terms were not fulfilled. On the first day after picking up the car, the AdBlue warning light came on (a fluid additive required only for diesel cars). Customers had to pay out of pocket at a gas station to refill it. Although the cost was small (around 20–30 RMB), this should entirely fall under the car rental company's maintenance responsibilities.
I wait for 3 hours to get the car.
Counter staff was not helpful and make my experience with Europcar very bad.
I forgot a very important Tablet during the drop off, went back within 30 minutes, but countr staff claimed that the has already been rented and nothing he could do for me.
Not at all. The car I hired wasn’t available and received a VW Tdi. No luggage space for all our stuff. Car was given with a quarter tank, broken arm rest and a constant Tyre fault sign which didn’t switch off.
The counter service representative had a blank expression and didn’t for once smile or make me feel welcome while finalizing paperwork.
At the end of my trip I called in to Europacar to mention that the time of drop off will be later they had no problem but I received a call later by the same counter service representative swearing directly at me for the car. I tried explaining that I called in and he shun me by swearing me and dropping the call. Upon my arrival at Europacar I was approached by three men with no identification and I was questioned by them to pay cash extra. I was with my wife and I felt intimidated by these men. I then went in to Europacar and all the representatives just said it’s fine I can go and there’s nothing to sign for handing over the car.
This is the last time I will use Europacar and I have voice recordings and a video to this effect. This was the worst hiring experience I have received from Europacars.
About QEEQ:8.0/10
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