The company neglected to provide the reserved car, and the compensation process took a long time with a small payout. The car they gave me kept indicating an oil burn issue, which was very scary.
Staff should be trained to speak im English.
It was very hard to communicate with the gentleman who was on the counter..!!
The counter was closed while we were in Antalya Airport, Luckily Easyrentcar have send a number to communicate with them.
The supervisor was in the pick-up point which was little far. & he asked us to walk to meet him...!!!!
“We lost a lot of time and money with the defective GPS. HOPE SOME COMPENSATION”
About Europcar:8.0/10
To be sure to find our way in Turkey we rent a GPS for 42 € . It was not working correctly and we lost 2 hours to find our location because it gave us a wrong way. On many times we had to find our way alone. On drop-off the guy was not abble to give us any explanation
They seem very polite, but they charged me a £200 deposit. There was no accident or scratch, and no mileage overrun. But they later deducted £150, even though I had full insurance! I'm still waiting for the rental company's investigation results. I've rented cars abroad many times and this is the first time I've encountered such a situation. With only two days left to review, I'm writing this for everyone's reference.
Rented three cars this time. The two automatic sedans were very new and in good condition. The minibus was average, quite basic, and was a manual transmission, which made driving tiring.
“Turkey - Antalya - Fethiye (drove along the Antalya beach and the coastal D400 road).”
About Europcar:10.0/10
The staff was very friendly, probably because they are used to dealing with international customers. They pointed out both the things we noticed and those we didn’t. We had an additional driver, but they didn’t charge us for it (even though the second driver didn’t end up driving).
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Claude Kipling
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