France-Spain-Portugal-France

Service was good, but they tried to upsell full insurance even though we had already purchased complete coverage through the rental site.

1. Wrong charges, overcharges 2. During return, complicated simple issues (company's fault), making it hard to understand 3. Delay in refunding the overcharged amount, still unresolved!

The service was very good. Even though I returned the car two hours late, I wasn't charged any extra fees.

The service attitude at the AVIS Paris airport branch was terrible, terrible, terrible. In 2 years and 3 rentals, even with no one in line, the procedure took over 2 hours. Just think, we had already been on the road for 2 days and flying for over ten hours, we were exhausted. Additionally, the car was not what we reserved, and it was parked on the airport expressway, so we couldn't check the vehicle, familiarize ourselves with it, or install a GPS. We just had to drive away immediately. Deceptive practices, forcing unnecessary insurance, a tank of gas, and other services on us. After returning home, they deducted €35 per car from us for supposed violations we knew nothing about. It was a long appeal process, and Rent-A-Car helped us recover some of the losses. I hope Rent-A-Car can better communicate with their partners.

Was bigger than ordered