It was quite simple without any delays. However, the staff was slow, and there were lengthy introductions. It took one and a half hours to finally drive away, which is considered quick by their standards, but still can't compare to the efficiency back home.
The service attitude was very good. They only recommended one insurance plan, but when I declined, they didn't push further. I got a hybrid Outlander, but it turned out to be quite fuel-intensive. At first, I thought the battery was broken, but later realized it was a plug-in hybrid. Since my rental period was short, I simply treated it as a regular fuel car and didn't bother charging it.
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