The service attitude was good but the waiting time was too long. The rental process needs improvement to shorten the time.

The staff at the Franklin St. counter kept insisting for half an hour that full insurance was not purchased, even though I had confirmed it. When returning the car, the staff member was very cold and robotic.

Did not provide the reserved model, and the replacement was not of the same class. Booked a Land Rover Discovery, got a Mitsubishi Outlander, completely different levels.

Terrible staff at the pick up counter. First they told us that our booked car had been damaged by the previous owners and that they dont have a spare car. Over an hour later there was suddenly a Mercedes C300.. spare.. out of the blue. New car was fine for us. Just a few grumpy people at the desk.

It had a flat car battery Europe jumper started it Took 45 minute We stopped half way to our destination went to continue but the car would not start the car was total dead Check under the bonnet found the negative terminal on the battery was loose Tightened the nut and the car started Not really happy she we dropped off told Europe car and they said thanks saved us a trip not good enough put us 1 30minute behind We were then driving in twilight lots of kangaroos at that time glad we did not hit one

All good will be booking again with you in a few month