Europcar, Melbourne City Car hire

3% OFF

Address
Pickup
Return
Opening Hours
Deposit
Accepted Cards
E-voucher
Age requirements
Driver's License Requirements
Additional Extras
Cross Border
Cross Islands
Distances to Landmarks

Europcar - Melbourne City Information, Car hire Instructions & Policies

Address

89 FRANKLIN STREET, 3000, MELBOURNE, VICTORIA, AUSTRALIA

Telephone

+61386330000

Pick-up Instructions

Pickup instruction is being collected.

Drop-off Instructions

Please refer to local information to pay for the out-of-hours service.

Opening Hours

Days of Week	Sunday	Monday	Tuesday	Wednesday	Thursday	Friday	Saturday
Opening hours	08:00 -17:00	08:00 -17:00	08:00 -17:00	09:00 -17:00	08:00 -17:00	08:00 -17:00	08:00 -17:00

Deposit

Deposits are depending on which car type your rental car falls into, and can be paid with credit cards (pre-authorization)

Representative Car Models	Deposit Amount(approx.)	Business Days Required for Refund
Applicable to all car types，incl. Compact，Suv，Economy，Mini and others. Pack up ^	USD300-5000	30-60

Accepted Cards

Credit cards issued by the following companies qualify a car hire from this store: Visa, Master

E-voucher

Yes. E-voucher is accepted. Show the digital voucher on your mobile instead of a print-out is good enough.

Age requirements

21 - 99 years old

Young Driver Fee applies at 21 - 25 years old with charge of AUD 15 - 38.87588696 per day approximately.

Driver's License Requirements

The main driver and any additional drivers will need to provide a physical full driving license in their name with no major endorsements. The license should be held for at least 2 year(s).

For foreign renters, you need to bring:

Original driving licence + International Driving Permit (IDP)

Please note that an International Driving Permit(IDP) is only a translation.You must present your original driving licence with the original IDP at the counter.

Full Driving License issued in Australia

If you are a local renter, you may be required to present a utility bill within 3 months for checking.

For local renters, you need to bring:

Full Driving License issued in Australia

This option applies to customers with local driving license, please show your local license at pick-up.

Additional Extras

To be updated

Cross Border

To be updated

Cross Islands

Conditional:

Depending on which island to bring the rental cars to, policies differ:
Bruny Island, Phillip Island, Kangaroo Island, North Stradbroke Island, South Stradbroke Island

The only vehicles permitted to travel on unsealed roads are the following FFAR, KPGE, SFDR, PFAR, FFAM, SFBR, SFBD(SUV modles and PICKUP modles)and then ONLY if Unsealed Road Cover has been purchased. An unsealed road refers to a constructed or formed road that is not sealed with a hard material, such as tar, bitumen or concrete. Rental cars can only be driven on sealed/bitumen or well maintained roads.Vehicles are not to be taken above the snow line unless Snow Cover has been purchased.Excluded from the protection is driving on beaches or through streams, dams, rivers or flood water. Vehicles are permitted to travel to the below islands only: Kangaroo Island Stradbroke Island Bribie Island Phillip Island Bruny Island

Must-not:

Taking rental cars to following islands is not allowed：
Rottnest Island, Mornington Island, Churchill Island, Fraser Island, Mariah Island

Rental cars can only be driven on sealed/bitumen or well maintained roads.Vehicles are not to be taken above the snow line unless Snow Cover has been purchased.Excluded from the protection is driving on beaches or through streams, dams, rivers or flood water. Vehicles are permitted to travel to the below islands only: Kangaroo Island Stradbroke Island Bribie Island Phillip Island Bruny Island

Excess

To be updated

Fuel Policy (what does it mean)

Full to Full

Distances to Airports | Railway Stations | Hotels | Other Landmarks

Airports

1.1 km from Melbourne City Heliport

10.7 km from Essendon Airport

18.8 km from Melbourne Airport

Railway Stations

0.6 km from Flagstaff Train Station

1.2 km from Parliament Train Station

1.2 km from Flinders Street Station

Hotels

0.1 km from Modern Apartment in Urban Centre

0.1 km from Roomerang at Abeckett Tower 31

0.1 km from Executive Designer Modern Apartment

Other Landmarks

1.2 km from Federation Square

FIND ME A CHEAP RENTAL

Map view of Europcar Store Location

coordinates: -37.8081 144.9616

Guest Reviews

Total points： 7.4 / 10 Good

Vehicle condition: 3.8
Vehicle cleanliness: 3.5
Spaciousness: 3.5
Counter staff: 3.2
Pick-up location: 3.6
Drop-off location: 3.6
Pick-up time: 10-30 mins
Drop-off time: 0-10 mins

Nic
Melbourne
10 /10 Excellent
Reviewed: Thursday, January 30, 2025
Like: The price was cheap. We booked first a Toyota Corolla and were given Volkswagen Golf, which is totally fine with us since the car is very good. We didn't ask for it but the GPS was included with the car for free. We had to pay a little extra for an additional driver, as expected.
Dislike: Really... I have nothing to complain about...
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C.Goh
Melbourne
9.4 /10 Excellent
Reviewed: Thursday, January 30, 2025
Like: Good experience and car is in good condition
Dislike: Except that floor mat is not placed inside the car
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J.Smit
Melbourne
10 /10 Excellent
Reviewed: Thursday, January 30, 2025
Like: Lady who served us was very helpful and friendly
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Anonymous
Melbourne
9.3 /10 Excellent
Reviewed: Thursday, January 30, 2025
I was charged a one way fee by Europe car even though it clearly stated it was covered by the booking.
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Anonymous
Melbourne
9.7 /10 Excellent
Reviewed: Thursday, January 30, 2025
I think that Europcar can improve its return process because who receive the car were not informative and friendly. So I had to come back to the office service to ask some questions and evething was easily managed.
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Anonymous
Melbourne
8.7 /10 Very good
Reviewed: Thursday, January 30, 2025
A new and nice car but I found rubbish in the car's storage.
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g.dekel
Melbourne
6.3 /10 Average
Reviewed: Thursday, January 30, 2025
the staff at pick up in MELBOURNE city branch were not professional (not the office staff). the car was not clean, not on the out side and especially on the inside. at pick up I found a screw stuck in the wheel
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A.Bumrungpert
Melbourne
3.7 /10 Poor
Reviewed: Thursday, January 30, 2025
Very very bad services, I booked mercedes benz c 300 that is premium car but I got a small car folk (golf). They said no premium car at that time, that’s mean making reservation is equal as I walk in to rent a car, and my friend booked another booking the same as me mercedes benz c300 but got small car benz GLA .
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O.Amin
South Melbourne
10 /10 Excellent
Reviewed: Thursday, January 30, 2025
Excellent service and car
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s.wood
Melbourne
8.7 /10 Very good
Reviewed: Thursday, January 30, 2025
It had a flat car battery Europe jumper started it Took 45 minute We stopped half way to our destination went to continue but the car would not start the car was total dead Check under the bonnet found the negative terminal on the battery was loose Tightened the nut and the car started Not really happy she we dropped off told Europe car and they said thanks saved us a trip not good enough put us 1 30minute behind We were then driving in twilight lots of kangaroos at that time glad we did not hit one
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S.TuanCheen
Melbourne
8.7 /10 Very good
Reviewed: Thursday, January 30, 2025
Not the same as request- Full Size | Toyota Camry or similar but Mitsubishi ASX
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S.Workman
Melbourne
9.3 /10 Excellent
Reviewed: Thursday, January 30, 2025
Was a fantastic experience, 5 stars
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Anonymous
Melbourne
8.7 /10 Very good
Reviewed: Thursday, January 30, 2025
The car exceeded my expectations. It was a nice car to drive around and there were no damages. It was like a brand new car. It allows us to connect our phone and display our GPS on the screen directly instead of looking through our phones which is a plus point. However, the lady staff at Europcar wasn’t that friendly when assisting us, for that there is some room of improvements.
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M.Lim
Melbourne
7.7 /10 Good
Reviewed: Thursday, January 30, 2025
Spent a long time waiting to pick up the car , after 1.5h was given an alternative car because the car model we booked was not available. Staff should have managed better.
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Salim
Melbourne
8.7 /10 Very good
Reviewed: Thursday, January 30, 2025
Got a brand new car. Smooth transaction. Not much time taken.
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Anonymous
Melbourne
10 /10 Excellent
Reviewed: Thursday, January 30, 2025
Pick up and drop off both excellent
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J. Chng
Melbourne
6.3 /10 Average
Reviewed: Thursday, January 30, 2025
I booked an medium SUV kia Sportage but the counter staff convinced me for an mercedes GLA180 upgrade without asking me how many passengers and luggage I have. At the end my family have to suffer limited space throughout Melbourne journeys for 6 days in GOR. Hope for customer oriented services instead of money making. Will not return again.
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M.van den Heuvel
Melbourne
7.3 /10 Good
Reviewed: Thursday, January 30, 2025
Terrible staff at the pick up counter. First they told us that our booked car had been damaged by the previous owners and that they dont have a spare car. Over an hour later there was suddenly a Mercedes C300.. spare.. out of the blue. New car was fine for us. Just a few grumpy people at the desk.
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Anonymous
Melbourne
10 /10 Excellent
Reviewed: Thursday, January 30, 2025
Car was well maintained and clean Easy city pickup location
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Rock Mac-
Melbourne
10 /10 Excellent
Reviewed: Thursday, January 30, 2025
Not many people, and the car was very clean.
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Cecil Cronin
Melbourne
8 /10 Very good
Reviewed: Thursday, January 30, 2025
The staff were very friendly, but the insurance we bought at the store was quite expensive.
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Cathy Whit
Melbourne
8 /10 Very good
Reviewed: Thursday, January 30, 2025
Good
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Oliver Penn
Melbourne
2 /10 Poor
Reviewed: Thursday, January 30, 2025
Did not provide the reserved model, and the replacement was not of the same class. Booked a Land Rover Discovery, got a Mitsubishi Outlander, completely different levels.
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Elvis Lee
Melbourne
10 /10 Excellent
Reviewed: Thursday, January 30, 2025
The store is within walking distance from Southern Cross Station. We were four people, and two of us took an Uber with four suitcases, costing 8 AUD, while the other two took the tram. The car rental company is very professional, and the staff explained everything patiently. We left a 100 AUD deposit, which will be refunded 7 working days after returning the car. However, we haven't received it yet. Returning the car at Avalon Airport is also convenient. Just park the car at the designated rental parking lot and drop the keys in the Dropbox at the car rental counter in the terminal. Local time at the airport and major streets and scenic spots can be seen locally.
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Antonio Lancelot
Melbourne
6 /10 Average
Reviewed: Thursday, January 30, 2025
Satisfied
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Arlene Christopher
Melbourne
8 /10 Very good
Reviewed: Thursday, January 30, 2025
The staff were very patient and processed everything quickly.
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Erin Cissie
Melbourne
6 /10 Average
Reviewed: Thursday, January 30, 2025
At pickup, there was constant upselling of various insurances and GPS... They didn't inform me what kind of gasoline to use, so I had to double-check myself.
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Mark Kathleen
Melbourne
6 /10 Average
Reviewed: Thursday, January 30, 2025
I am very dissatisfied with the rental company. They refused to accept my pre-translated driver's license and insisted I get it translated locally.
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Sid Lindsay
Melbourne
6 /10 Average
Reviewed: Thursday, January 30, 2025
The waiting time wasn’t long, but the service attitude was mediocre.
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Eudora Dan
Melbourne
10 /10 Excellent
Reviewed: Thursday, January 30, 2025
The staff seemed impatient possibly due to our communication issues. When picking up the car, we were told it needed washing, which made us wait for half an hour.
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Phoenix Barnard
Melbourne
10 /10 Excellent
Reviewed: Thursday, January 30, 2025
Pretty good, quite fast.
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Leonard Clark(e)
Melbourne
4 /10 Average
Reviewed: Thursday, January 30, 2025
The 7-seater car I reserved was not available, so I had to switch to a 5-seater car
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Pag Christiana
Melbourne
2 /10 Poor
Reviewed: Thursday, January 30, 2025
Poor attitude
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Eudora Dan
Melbourne
4 /10 Average
Reviewed: Thursday, January 30, 2025
I used the translation service on the Zuzuche platform, but the rental company didn't accept it. I had to go to a nearby store to retranslate my driver's license, which cost over 600 RMB. It was time-consuming and delayed my trip. Another Chinese girl had the same experience.
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Fay Snow
Melbourne
2 /10 Poor
Reviewed: Thursday, January 30, 2025
Issue unresolved
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Abner Timothy
Melbourne
2 /10 Poor
Reviewed: Thursday, January 30, 2025
This negative review is for Europcar. Despite having cars available, they insisted on giving me a Kia or Nissan. I was headed to the mountains and they gave me a two-wheel drive car, claiming that I wouldn't need a four-wheel drive for the snow. That evening, it snowed and I had to put on snow chains in the freezing cold, something that wouldn't be necessary with a four-wheel drive. The Eastern European staff member with the big nose had an extremely poor attitude, acting like whatever he gave me was the only option. If any Chinese people go there in the future, they should really stand up to him. I rarely leave negative reviews, but if the service industry behaves like they're doing you a favor, who will use their service? Moreover, there were no tourists around, yet he was still making such excuses. Unbelievable.
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Antonio Lancelot
Melbourne
4 /10 Average
Reviewed: Thursday, January 30, 2025
Couldn't get the car model I wanted during pickup, recommended an upgrade and tried to sell insurance!
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August Bessemer
Melbourne
4 /10 Average
Reviewed: Thursday, January 30, 2025
The staff at the Franklin St. counter kept insisting for half an hour that full insurance was not purchased, even though I had confirmed it. When returning the car, the staff member was very cold and robotic.
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Maxine Commons
Melbourne
10 /10 Excellent
Reviewed: Thursday, January 30, 2025
The service was excellent, warm, and attentive. For someone who doesn't speak English, they were very friendly, patient, and meticulous. The vehicle's performance was outstanding, with full features including cruise control and lane departure warning, which was very helpful for me, a newcomer to Australia driving on the left side of the road. It constantly reminded me if I drifted out of my lane. Most importantly, they didn't have any hidden charges. During this Great Ocean Road trip, the only extra costs were tolls, with no other charges for violations or parking fees, which made me very happy. I'll definitely choose this company again when I come back to Melbourne.
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Lionel Johnson
Melbourne
8 /10 Very good
Reviewed: Thursday, January 30, 2025
It was okay. The staff's attitude was average, but it didn't really matter.
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Alva Dupont
Melbourne
4 /10 Average
Reviewed: Thursday, January 30, 2025
Extremely slow
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Carter Parker
Melbourne
10 /10 Excellent
Reviewed: Thursday, January 30, 2025
Good service attitude, but the queue time was a bit long. The rental process needs improvement to speed up the time.
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Porter Lindberg(h)
Melbourne
10 /10 Excellent
Reviewed: Thursday, January 30, 2025
The service attitude was good but the waiting time was too long. The rental process needs improvement to shorten the time.
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Nigel Jane
Melbourne
6 /10 Average
Reviewed: Thursday, January 30, 2025
I waited almost an hour to queue and complete the formalities for picking up the car.
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Ruby Ulysses
Melbourne
10 /10 Excellent
Reviewed: Thursday, January 30, 2025
Very satisfied, the staff are very professional, and the experience of picking up and returning the car was great.
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Anonymous
Melbourne
9 /10 Excellent
Reviewed: Thursday, January 30, 2025
Plan to arrive early though because check-in took almost an hour
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