The staff's attitude was very good.

- Chose the self-service option, but upon arrival, some booking procedures were still required. - They printed our international driving permit only after a reminder. - They provided a guide to U.S. traffic rules, which is very helpful for newcomers to driving in the U.S. - The provided offline GPS wasn't very useful. - We were pleasantly surprised to find a phone holder in the car, which was brand new and very sturdy. - Picked up the car from a store at the international airport, where they provided free self-service hot water, coffee, tea, and restrooms. However, sometimes there was no staff present, and we had to call them out. - On the last day, they drove us to the airport, and although we waited about half an hour, a staff member later apologized and explained that the shuttle had to refuel, which took some time. The shuttle was very comfortable, highly recommended~ - Overall, I would choose yesaway first for my next self-drive trip abroad.

The staff at the rental store exhibited completely different attitudes with and without surveillance. From the airport pickup to the store, their attitude was very good, humble, and the explanations were clear. I assume there were cameras in the shuttle and store. However, once all the paperwork was completed, they took us to the parking lot and handed us the keys, casually said a few words, and left. They didn't give us any time to inspect the car or provide a simple briefing (they mentioned during the rental process that there would be a briefing). We noticed a scratch on the right front door and had to walk back to the store to find the staff. He then told us that the insurance we purchased was very comprehensive, and we could have any damages covered, then he left. After getting into the car, we found that the USB port was not charging, so we had to go back to the store again. The overall experience was very poor.

The rental company had the car ready, and there were only two customers ahead of me during the paperwork process, so I could drive away quickly.

Everything was great! Very nice and helpful