The process is simple, no need to queue.

Booked a Camry but got a Holden R5 instead, which was too wide. Already not used to right-hand drive; requested full cover insurance at pickup and confirmed paid nothing, but the contract showed a $2500 excess. If there was an accident, it would cost nearly $20,000. Such a scam.

The car was in excellent and new condition; no extra charges. But when there are many people, it would be better if the staff could maintain the queue.

The Budget office is well signposted and easy to find as long as you follow instructions sent with your booking confirmation. There are no desks at terminal.

Used the app a couple of times now and it’s super easy to use. My go to place to book a car.

Car was on par with what we expected. Not sure why the service counter staff initially assigned a smaller car, but then mentioned that we were given a "free upgrade" to a bigger car (which was actually the exact same car that I had chosen upon booking).

Easy booking. Happy with the savings.