I had an appointment at 8 AM but wasn’t able to get the car until 9 AM. I called but no one answered. When I finally got through, they told me they start working at 9 AM. Why show an 8 AM pickup time if you only start working at 9 AM? The rental office is at least 5 kilometers from the airport, and there's only one staff member. Worst car rental experience ever. When I arrived, the staff was arguing with a Middle Eastern customer who booked a Mercedes but was given a Toyota, claiming it was the same category. Do they think everyone is stupid? Another customer was arguing too. I felt very unsafe; I’ll always remember this extremely unpleasant car rental experience. They also tried to scam me in various ways. I paid 10,000 RMB on Zuzuche and then an additional 4,000 RMB for insurance on-site. Even if you buy full insurance on Zuzuche, it’s useless; they won’t give you the car without purchasing their insurance. If you want to get beaten up, scammed, and have your life threatened, choose this rental company. If not, switch as soon as possible.

Very bad very bad

After refunding the deposit, they deducted 100 euros without notifying, and there was no response from customer service for over half a month.

Scammers - picked up the car identified a scratch on the plastic hubcap that was not capture, the inspector said it was not a problem. Upon returning the car I stated that it was their prior and the previous rep said it was not an issue. Now they are trying to charge me €70

Все нормально!