Waited for an hour, lots of people in line. The car I booked wasn't available. Reserved an Alfa Romeo but got a Fiat instead. They didn't even have the car I selected, very misleading.

Very dissatisfied with this rental company. First, the contact number provided by the car rental platform was unreachable. Since this rental company is not located at the airport, it is about a 10-minute drive away. After landing that day, we called the rental company but no one answered. We contacted the car rental platform’s customer service, but they couldn't reach the rental company either. We waited at the airport for two hours until finally, a car from the rental company picking up other customers took us back. Upon arrival, the staff at the rental company made things difficult and insisted we pay extra to upgrade the vehicle. When we refused to pay extra, they claimed they didn't have any automatic cars and offered us a manual one, even though we had reserved an automatic. After further discussions with the car rental platform’s customer service, we spent another two hours at the rental company before getting the car. The whole process took almost five hours, which was extremely frustrating.

Extremely slow and nitpicky. Everything had to be perfect. The contract was not in English, and the return location was unclear, we had to search several places and almost missed our flight.

The store is so small that it can only accommodate 2 people; others have to wait outside. The staff's English is terrible and they are rude, especially towards people of Asian descent, with a very arrogant attitude!

The price was very cheap, but the information from QEEQ was incorrect. It was not inside the airport but outside. We had to call them, and only then did they send a car to pick us up. The operating hours were also not as listed on QEEQ. I specifically confirmed with QEEQ if it was within the airport.