For the past few years, I have been traveling to Germany and Switzerland every January. This is my second time renting a car at Frankfurt Airport. Buchbinder is located right inside the airport, making it easy to find. The staff were very nice throughout the process. Picking up the car from the garage was convenient, and the car was new and well-equipped. Everyone was very satisfied!

The attitude of this company is extremely bad. They do not accept magnetic stripe credit cards and do not inform upfront. I purchased full insurance, but they still charged me 1200 euros as a deposit. They also charge 45 euros for cross-border service, very greedy. I tried to negotiate with the rental platform for a refund, and it's been 7 days without any response. Later, I went to HERZ and was very satisfied. A 9-seater Mercedes for less than 400 euros for 3 days with full insurance, with a prepaid fuel charge of a bit more than 200 euros. When returning the car, the inspection staff falsely claimed that 45 euros of fuel was missing, even though the tank was full. I went to the HERZ counter, showed my refueling receipt which confirmed a full tank, and they said I had done the right thing and would verify it at the counter.

The front desk staff of this company was extremely rude, and the process for renting a car was very disorganized. What is even more outrageous is that they charge an exorbitant car cleaning fee: 60 euros (including tax) for a Golf. Additionally, if you do not refuel the car fully, they charge three times the market rate for the fuel. I highly recommend not renting from this company. Opt for well-known brands like Europcar, Sixt, or Hertz instead.

Service was average, businesslike, and not very enthusiastic in solving issues.

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