The queue was too long, and the service experience was very poor. At San Francisco Airport, it took 1.5 hours to handle the paperwork and another half an hour in line to pick up the car! The car model felt much smaller than what was reserved, but I couldn't wait in line any longer.

Very satisfied. The car handover is quick and efficient, and the car is in good condition. Driving on US101 is excellent.

I waited almost an hour to pick up the car. I rented two identical cars, but was only given one of the reserved models. The other one, which was said to be the same class, was significantly shorter, making it very inconvenient. The car was handed to me without being cleaned, and the rear air conditioning was very poor in the hot California weather. The windshield wipers did not work properly, and the car lacked power. If I didn't compare the two cars side by side, it might have been fine, but the differences were too obvious. I requested a car change three times, but there were no available vehicles. Very disappointed, it seriously impacted my trip.

The rental company often has long lines, possibly due to their discounts. Special note: Dollar Rental sneaks in extra insurance charges, so be sure to read the receipt carefully, request explanations, and cancel unwanted charges immediately. (See details in my review below)

Great attitude, but since there were no economy cars available, we had to switch to a larger car. Why wasn't it free? Last time in Boston, we got a free upgrade.