Fast car delivery, but lacked some reminders.

Europcar is really not great! They added extra charges without informing us and misled us into signing!

Pretty good. If you need to pick up the car, it's best to take the T1-T2 shuttle bus instead of walking back and forth. The pickup process is very quick, just a couple of sentences and you're good to go.

Waited in line for an hour, the car model I reserved wasn't available, and they gave me a Ford Focus without any explanation. I refused and said this wasn't the car I booked. They said I would need to wait at least another hour for my reserved model. In the end, after waiting another hour, they only provided an electric Mercedes. Charging and driving on the highway in Germany is not convenient.

They promoted windshield and tire insurance. The Audi A3 was replaced with an upgraded Golf model. The car was in great condition, only 1000 km on a new car.