It was convenient to pick up and return the car. Although I booked a 2016-2019 model, the actual car I got was very old. The wheel covers were fixed with plastic ropes.
I was a little concerned as I hadn’t heard of Ace before and I saw some negative reviews but I was very pleasant surprised. The car was great and clean. The pick up/drop off process was easy and without issue. Amazing value for money. I would use Ace again.
We did wait a long time to get a vehicle as the customer ahead did not have the correct booking information to hand and held up proceedings, and there was only one customer service rep serving at the time. The car had not been cleaned since the last rental, but the car performed as expected.
Amazing location. Best at airport as you literally walk out of door and pick up car. Super easy for drop off too. Done in seconds. Always rent from here. Car this time was rather scratched up, staff wasted time taking details they should have already had and the car was rather outdated with no AUX or even ability to get local radio stations.
“Wish the insurance was booked directly through Ace rather than separate. Website should advise!”
About ACE Rental Cars:9.0/10
Great vehicle, price way higher than expected
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Relevant Reviews on ACE Rental Cars Queenstown Airport
Willie Haggai
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