Waited 30mins for pick up and it was a raining day, the staff was not friendly enough to let us load the luggages under the shelter and rushed us out to the rain. Car should be under serviced for about 2000km more but rented for us for 13days. The mileage was over when we returned the car.
About QEEQ:10.0/10
Very good platform, we got our car rebooked automatically when price dropped which saved us money.
It was convenient to pick up and return the car. Although I booked a 2016-2019 model, the actual car I got was very old. The wheel covers were fixed with plastic ropes.
The location of ACE Rent a Car is very easy to find, and the staff are very friendly. When we went to pick up the car, the service was entirely in English, and the explanations were very detailed, especially regarding the insurance policy.
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Customer Service
Good, value for money.
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