Started from Auckland Airport on the North Island, took the ferry to the South Island, visited almos

Very satisfied. Didn't know there was a free shuttle to pick up the car. Reasonable price and good vehicle condition.

Very dissatisfied. I rented a car for a month and there was a free ferry service that they didn't mention. I found out later and told the rental company they should inform customers in advance. What kind of nonsense is this? No one would know unless you say something. It's all just a play on words. Ridiculous. The car rental platform also played the blame game and sent many emails that were a waste of time and did nothing useful. Extremely disappointing! As a platform, if you can't secure benefits for your customers, you should cover those costs instead of ignoring the issue!

Quick pick up, efficient staff. Helpful staff member outside helped us out looking for pre - existing damage. Car was a base model but perfectly OK. Totally reliable.

Good platform to use. Good price for the car.

Terrible customer service at pick up and drop off-lazy employees, huge line, no smiles, poor communication. Will never use apex or easy rental cars again

Dislike: GPS system I hired was out of date