Apex, Auckland Airport Car hire

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Best price car hire
Address
Pickup
Return
Opening Hours
Deposit
Accepted Cards
E-voucher
Age requirements
Driver's License Requirements
Additional Extras
Cross Border
Cross Islands
Distances to Landmarks

Apex - Auckland Airport Information, Car hire Instructions & Policies

Address

46 Verissimo Drive, Auckland Airport 2022

Telephone

(09) 257 0292, +64 9 254 4027 / 0800 935 050

Pick-up Instructions

The Apex - Auckland Airport car hire location is located out of the airport

Please contact the staff to pick you up to Apex - Auckland Airport car hire when you arrived.

International Terminal 1.Upon arrival, phone 0800 93 50 50 and let us know that you are ready to be picked up (airport free phones are located at the baggage claim areas). 2.Apex shuttle pick-ups at Auckland Airport’s International Terminal are from the Transport Pick-up Zone, a short, covered walk from the terminal. 3.Exit the terminal via DOOR 5 located in the Arrivals hall. 4.The covered walkway begins directly opposite the international arrivals area with clear signage to guide you to the Transport Pick-up Zone. 5.The walk is approximately 5-10 minutes. 6.When the van arrives. The driver will help you load your luggage into the back of van or into the trailer. 7.Our rental location is a 10 minute drive from the Auckland Airport International Terminal (this may vary depending on traffic conditions at the time). Domestic Terminal 1.Upon arrival, phone 0800 93 50 50 and let us know that you are ready to be picked up (airport free phones are located at the baggage claim areas). 2.Proceed through the exit DOOR 8, which is located at the JETSTAR CHECK IN end of the terminal. 3.Use the pedestrian crossing on the far left of the terminal and go to the OFF AIRPORT PICK UP point to wait for our van. If you are unsure where the OFF AIRPORT PICK UP point is located, please ask the information desk for assistance. 4.When the van arrives, the driver will load your luggage into the back of the van or into a trailer. 5.Our rental location is 10 minutes’ drive from the Auckland Domestic Terminal (this may vary depending on traffic conditions at the time).

Drop-off Instructions

Vehicle needs to be returned to our Auckland Airport branch at 46 Verissimo Drive, Mangere, Auckland. We provide a free shuttle service to take you to the Airport terminals.

Opening Hours

Days of Week	Sunday	Monday	Tuesday	Wednesday	Thursday	Friday	Saturday
Opening hours	06:30 -18:59	06:30 -18:59	06:30 -18:59	06:30 -18:59	06:30 -18:59	06:30 -18:59	06:30 -18:59

Deposit

Deposits are depending on which car type your rental car falls into, and can be paid with credit cards (pre-authorization)

Representative Car Models	Deposit Amount(approx.)	Business Days Required for Refund
Applicable to all car types，incl. Compact，Suv，Economy，Mini and others. Pack up ^	USD300-5000	30-60

Accepted Cards

Credit cards issued by the following companies qualify a car hire from this store: Visa, Master

E-voucher

A print-out voucher is more accepted in this store.

Age requirements

21 - 80 years old

Driver's License Requirements

The main driver and any additional drivers will need to provide a physical full driving license in their name with no major endorsements. The license should be held for at least 1-2 year(s).

For foreign renters, you need to bring:

Original driving licence + NZTA Translation

The New Zealand Transport Agency (NZTA), a professional organization, certifies driver's license translations specifically intended for self-driving rental vehicles within the New Zealand. Free online NZTA for Japanese driver's license holders: https://www.qeeq.com/nzta-topic

Original driving licence + International Driving Permit (IDP)

Please note that an International Driving Permit(IDP) is only a translation and you must present your original driving licence at the counter.

For local renters, you need to bring:

Full Driving License issued in New Zealand

This option applies to customers with local driving license, please show your local license at pick-up.

Additional Extras

Extras Prices

GPS rental

Provided by the local stores. Usually, interface and voice are of the local language.

To be confirmed

Infant car seat rental

Recommended for children weighing under 20 lbs /9kg (birth to approx. 1-12 months)

NZD 12/day

Child car seat rental

Recommended for children weighing 20-40 lbs /9-18kg (approx. 1 - 3 years)‌

To be confirmed

Child booster seat rental

Recommended for children weighing 40-80 lbs /18-36 kg

To be confirmed

Cross Border

To be updated

Cross Islands

Conditional:

Towards any New Zealand islands, taking rental cars crossing islands is allowed with certain conditions.

Please advise your interisland travel at the car rental company's counter.

Ferry Transportation: Allowed

Apex allows you to bring the rental vehicle on the ferry. However ferry companies may charge you to bring a vehicle across Cook Strait.

Excess

To be updated

Fuel Policy (what does it mean)

Full to Full

Distances to Airports | Railway Stations | Hotels | Other Landmarks

Airports

1.8 km from Auckland Airport

Railway Stations

16.1 km from Britomart Train Station

Hotels

1.9 km from Naumi Auckland Airport

7.7 km from Allenby Park Hotel

14.6 km from Waldorf St Martins Apartments Hotel

Other Landmarks

12.7 km from Mount Eden Domain

16.1 km from Sky Tower

16.4 km from Auckland Harbour Bridge

FIND ME A CHEAP RENTAL

Map view of Apex Store Location

coordinates: -36.9884749 174.7860061

Location Images

The Rental Desk

Guest Reviews

Total points： 8.0 / 10 Very good

Vehicle condition: 5.4
Vehicle cleanliness: 6.0
Spaciousness: 6.1
Counter staff: 5.7
Pick-up location: 5.9
Drop-off location: 6.5
Pick-up time: 10-30 mins
Drop-off time: 0-10 mins

B.Woodhouse
Auckland
9 /10 Excellent
Reviewed: Saturday, November 23, 2024
Like: Good location.
Dislike: Difficult to add a second driver after rental had started. We would have had to go back to the location to show the licence in person. Would be much easier to send in a photo or scan.
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J.Atkinson
Auckland
9.4 /10 Excellent
Reviewed: Saturday, November 23, 2024
Like: All good
Dislike: Nil
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A.Woods
Auckland
8.8 /10 Very good
Reviewed: Saturday, November 23, 2024
Dislike: GPS system I hired was out of date
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D.Baron
Auckland
10 /10 Excellent
Reviewed: Saturday, November 23, 2024
Great welcome, good services, everything was perfect.
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D.Mowl
Auckland
7.3 /10 Good
Reviewed: Saturday, November 23, 2024
Pick up lady was relatively inexperienced; drop-off lady was very nice.
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C.Chaouat
Auckland
7 /10 Good
Reviewed: Saturday, November 23, 2024
The woman at the pick up location wasn’t very nice, not very customer service oriented
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Anonymous
Auckland
4 /10 Average
Reviewed: Saturday, November 23, 2024
Terrible customer service at pick up and drop off-lazy employees, huge line, no smiles, poor communication. Will never use apex or easy rental cars again
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N.Holmgaard
Auckland
8.3 /10 Very good
Reviewed: Saturday, November 23, 2024
Car was VERY used, a lot of damage inside and outside. Two photo sessions was needed to document it all, wiper not good, and key not funtional below 12C. We did not get the car we had booked, Nissan...but a 110.000km used Subaru.
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R.Jenkins
Auckland
5 /10 Average
Reviewed: Saturday, November 23, 2024
Handed an ancient model of the vehicle - despite a new model being shown when I booked. Refused to take the car as it wouldn’t fit our luggage and was a Wreck but apex demanded more money. Had to argue with staff for half hour who were extremely rude. I will make it my objective to tell as many people as possible about this joke of a company
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G.Amesbury
Auckland
9.3 /10 Excellent
Reviewed: Saturday, November 23, 2024
We were surprised at the quality of the car for the price, much better than expected, this was a nice surprise.
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C.Hall
Auckland
8 /10 Very good
Reviewed: Saturday, November 23, 2024
Smooth pick up and drop off. Friendly staff - tried to upsell insurance as expected. Car was in quite poor condition exteriorly - lots of scratches and several chips on the windscreen which we did raise there and then and staff assured us this was all noted and would be accounted for at the end. They take pictures and email them to you to confirm appearance of vehicle at collection, we were quite alarmed when we got these through to our email several hours later as they in no way represented the extent of the scratches and chips present (thankfully we took our own extensive pictures). We called the company who were quite reassuring about the situation. At drop off we were whisked away almost instantly at Wellington Airport - very efficient. They did release all of our deposit so seems they are perhaps more laid back than other rental companies we've dealt with in the past! The extra insurance would have been around 90 NZD so perhaps we could have saved ourselves the anxiety of wondering if our 2000 dollars was safe by paying that.
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L.Goss
Auckland
9 /10 Excellent
Reviewed: Saturday, November 23, 2024
Great value. Great service. Very easy and efficient!
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Patrick Doherty
Auckland
8.3 /10 Very good
Reviewed: Saturday, November 23, 2024
Car was old and a little bruised, however, done the job very well.
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Anonymous
Auckland
9.7 /10 Excellent
Reviewed: Saturday, November 23, 2024
Clean car. The first car I rented had engine trouble, and they delivered a new one very quickly. Very impressed.
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A.Thompson
Auckland
9.7 /10 Excellent
Reviewed: Saturday, November 23, 2024
The process of collecting was smooth and efficient. The driver to the airport was awesome.
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m.serret
Auckland
10 /10 Excellent
Reviewed: Saturday, November 23, 2024
Easy and smooth pick up and drop off
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A.Peace
Auckland
9.3 /10 Excellent
Reviewed: Saturday, November 23, 2024
We wanted to extend the rental by 4 hours and gave up. The hire company couldn't extend more than 2 hours without you notifying them and you said it wasn't up to you we had to contact them All very unsatisfactory
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R.Edington
Auckland
9 /10 Excellent
Reviewed: Saturday, November 23, 2024
The lady who served us was very friendly but l wished she had spent some time with me going through such things as Spare wheel Radio GPS Route out os site Ets
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Anonymous
Auckland
9.3 /10 Excellent
Reviewed: Saturday, November 23, 2024
Nice new car. Drives smooth.
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Mick.
Auckland
8.7 /10 Very good
Reviewed: Saturday, November 23, 2024
Quick pick up, efficient staff. Helpful staff member outside helped us out looking for pre - existing damage. Car was a base model but perfectly OK. Totally reliable.
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A.Harper
Auckland
8 /10 Very good
Reviewed: Saturday, November 23, 2024
The car we were allocated was much older than the others in the fleet and had lots of dents and scratches. Not sure why this was so but I'm the end it was great as we did not have to worry about another scratch. The car did us proud for 33 days. Thank you.
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S.Bookham
Auckland
10 /10 Excellent
Reviewed: Saturday, November 23, 2024
The car we were given exceed our expectations. Very good to drive & very comfortable. Staff on pick up & drop off were extremely helpful, couldn’t do enough for us.
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Anonymous
Auckland
6.7 /10 Average
Reviewed: Saturday, November 23, 2024
The pick up area was not located directly at the airport. We had to walk for a good 5-10 minutes with my dad (who is an elderly person), then wait more than 15mins for a shuttle to drop us at the APEX site where we had to queue for 20mins before talking to a very slow and not competent person (for another 20mins before we could get the vehicle)
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W.Madden
Auckland
9.7 /10 Excellent
Reviewed: Saturday, November 23, 2024
Older car but price was right
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Tammy Hunley Cote
Auckland
9 /10 Excellent
Reviewed: Saturday, November 23, 2024
Things went very smoothly for vehicle pickup and drop off. Very easy. The girl at pick up was very helpful. They could provide better instructions to find the shuttle pickup area is the only suggestion.
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L.Bird
Auckland
9 /10 Excellent
Reviewed: Saturday, November 23, 2024
All good. The vehicle showed some basic wear and tear . The brakes felt as though they needed tightening but were OK. Needed a lot of depression on the brake pedal. I’ve been used to cars with much more sensitive brakes.
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Anonymous
Auckland
7.3 /10 Good
Reviewed: Saturday, November 23, 2024
The exterior and interior car was dirty. Lots of rubbishes left from previous customers. Apex should provide a cleaner car condition.
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W.CHAN
Auckland
10 /10 Excellent
Reviewed: Saturday, November 23, 2024
Very user friendly in every aspect!
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A.Tipping
Auckland
10 /10 Excellent
Reviewed: Saturday, November 23, 2024
Apex is excellent, I have used them annually for over 10 years. The cars are always car and well serviced. Customer service is great
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S.OLDBURY
Auckland
7.3 /10 Good
Reviewed: Saturday, November 23, 2024
Overall it was good. The headlights were dangerously dim and a message of ‘service needed’ appeared every time we turned on the car
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Auckland
7.3 /10 Good
Reviewed: Saturday, November 23, 2024
Good Service - quick drop off
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Picasso
Auckland
9 /10 Excellent
Reviewed: Saturday, November 23, 2024
Shuttle pickup location a long distance from airport with bags. Outdoor walk subject to weather.
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Anonymous
Auckland
9.3 /10 Excellent
Reviewed: Saturday, November 23, 2024
Excellent throughout. Please update the return address in Nelson to the correct Apex location.
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Anonymous
Auckland
8.3 /10 Very good
Reviewed: Saturday, November 23, 2024
when I arrived the airport, the first lady who picked up my call was not too helpful. However the lady who help with car-pick up was excellent and super friendly. I had a fairly wait to be drop off back to the airport after car return, could be lunch time short staff.
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S.De Souza
Auckland
7.7 /10 Good
Reviewed: Saturday, November 23, 2024
Drop off time was not made very clear by the staff in Auckland. We were told to drop off in Wellington by 4pm and therefore not realizing the vehicle had to be dropped off by 12 noon as per the booking paperwork.
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Anonymous
Auckland
9.7 /10 Excellent
Reviewed: Saturday, November 23, 2024
清掃が間に合わず、ピックアップに20分ぐらい待ったが、スタッフの女性の対応はとても丁寧だったので、気持ちよくレンタルすることができた。
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Cleveland Simon
Auckland
2 /10 Poor
Reviewed: Saturday, November 23, 2024
Their attitude was like, 'Any problems? Not my problem!'
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Lewis Bartholomew
Auckland
10 /10 Excellent
Reviewed: Saturday, November 23, 2024
Airport pickup and drop-off are very convenient. All the staff are friendly. Returning the car only involves checking the fuel gauge, no excessive procedures. Although the vehicle has over 90,000 kilometers, it is well-maintained and looks relatively new.
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Rosalind Wilmot(t)
Auckland
6 /10 Average
Reviewed: Saturday, November 23, 2024
The wait time for picking up the car was quite long, and upon arrival, I was informed that the reserved car was unavailable. After some coordination, I finally got the reserved car.
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Cecil Cronin
Auckland
2 /10 Poor
Reviewed: Saturday, November 23, 2024
Arrived at the store around noon, but only one staff member was on duty. Waited 40 minutes before being attended to.
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Aurora Kell(e)y
Auckland
6 /10 Average
Reviewed: Saturday, November 23, 2024
There aren't many people, and only one or two employees will serve you. They'll politely suggest you buy full insurance, but if you have any issues, you still have to call different numbers for help. Once you pay, they'll give you a sheet detailing what to call for each situation.
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Jacob Jennings
Auckland
10 /10 Excellent
Reviewed: Saturday, November 23, 2024
Very friendly and enthusiastic
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Betty Roosevelt
Auckland
10 /10 Excellent
Reviewed: Saturday, November 23, 2024
Called for a pickup at the airport, very close and prompt service.
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Gilbert Foster
Auckland
8 /10 Very good
Reviewed: Saturday, November 23, 2024
Took a while to process the rental
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Hayden Johnson
Auckland
8 /10 Very good
Reviewed: Saturday, November 23, 2024
No unnecessary insurance upselling. Booked the inter-island ferry through Apex, and the vehicle's ferry fee was waived. Great!
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Will Harper
Auckland
8 /10 Very good
Reviewed: Saturday, November 23, 2024
Quite friendly
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Paula Winifred
Auckland
6 /10 Average
Reviewed: Saturday, November 23, 2024
The store staff are mostly Indian, and their attitude towards Chinese people isn't very good. The car is an older model RAV4, not the 2019 version, and its condition is poor, making it hard to drive.
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Grace Grey
Auckland
2 /10 Poor
Reviewed: Saturday, November 23, 2024
Very dissatisfied. I rented a car for a month and there was a free ferry service that they didn't mention. I found out later and told the rental company they should inform customers in advance. What kind of nonsense is this? No one would know unless you say something. It's all just a play on words. Ridiculous. The car rental platform also played the blame game and sent many emails that were a waste of time and did nothing useful. Extremely disappointing! As a platform, if you can't secure benefits for your customers, you should cover those costs instead of ignoring the issue!
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Scott Tate
Auckland
6 /10 Average
Reviewed: Saturday, November 23, 2024
The pickup location was not good, but the return location was fine.
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Humphrey Birrell
Auckland
10 /10 Excellent
Reviewed: Saturday, November 23, 2024
I am very satisfied with this car rental experience.
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Nigel Jane
Auckland
10 /10 Excellent
Reviewed: Saturday, November 23, 2024
Very satisfied. Didn't know there was a free shuttle to pick up the car. Reasonable price and good vehicle condition.
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