I have sent an email to the rental company addressing the issues.

I went there early in the morning and got the car after waiting for two groups.

Fast and good service

Very unsatisfied. It's been four months since my car rental, and they still haven't addressed the issue of overcharging. The car didn't have a navigation system, but they still charged me for it. They also claimed there was a scratch on the front bumper when I returned the car and said they needed to assess the damage and charge me. Four months have passed, and there's still no conclusion. The overcharged fee has not been resolved either.

We arrived at the store in the morning, and there were only three staff members, resulting in long queues. We waited almost half an hour to get served. When returning the car, we followed the GPS address provided on the rental website, but it was incorrect. Luckily, we drove another kilometer and found the correct drop-off point with English signs; otherwise, we would have wasted a lot of time. We rented a Volkswagen Passat estate, but received a Kia Carens diesel version instead. The car was new, spacious, and quite good overall.