They didn't give me a receipt after returning the car. Additionally, the car they provided was very old and consumed a lot of fuel. Their attitude was mediocre, and they didn't give detailed instructions on where to return the car. I had to search on the map myself. The description of the car's location was also very vague.

Smooth car pickup in Frankfurt and return in Rome

The service from the major rental company was very good. They proactively upgraded us to a larger vehicle when they learned we had a lot of luggage.

Waited in line for an hour, the car model I reserved wasn't available, and they gave me a Ford Focus without any explanation. I refused and said this wasn't the car I booked. They said I would need to wait at least another hour for my reserved model. In the end, after waiting another hour, they only provided an electric Mercedes. Charging and driving on the highway in Germany is not convenient.

Great and convenient.