They made things difficult on purpose. It took two hours to get the car at the site; if you wanted to get the car immediately, you had to pay extra for an upgrade. Five to six groups of Chinese people who arrived around the same time also faced the same issue. We had a reservation and paid in advance, so why couldn't they prepare the car ahead of time? It felt like we were renting last-minute. I had to stand in line three times before finally getting the car. They claimed that a foreigner in Izmir spoke Chinese, but he was just a figurehead who got flustered at the sight of female customers.

Overall very good, the staff at both the pickup and drop-off points were very polite.

The staff at the airport parking lot were quite friendly, the queue was orderly, and the car handover process was clearly explained. However, the return process was disappointing—the staff were arrogant and unclear, felt like pulling teeth. Definitely not service-oriented!

Super bad, incredibly slow, took me one to two hours to get the car.

Pickup was very quick. I was worried about returning the car, so I went to the airport early. It took only two minutes to complete. Very convenient.