Terrible car rental experience!!! The car we rented wasn't even registered under the company's name!!! This might explain why the owner strongly recommended purchasing full insurance! In Auckland, the car window was smashed, and all our luggage was stolen. When we returned to the car rental shop, the owner didn't care about how we were doing but instead asked if we had filled up the tank.

We picked up the car late and informed them before collecting our luggage, but still had to wait outside for about 20 minutes.

This was a very disappointing experience. The email describing Lovetrip’s address, phone number and location did not arrive until we had the car. Eventually we managed to contact the pick up location and given poor instructions resulting in a wait of over an hour and a half. The car itself was fine but when we returned it two hours before we were due to we asked to be taken to our overnight hotel instead of the airport as we had an early morning flight the next day. We were refused so we had to accept the drop off at the airport then get a taxi. The time to the airport was around 10 minutes, to our hotel around 20 minutes. Very disappointing!

Booking was ok but the airport pick up description was misleading and it should have been made clear what the shuttle service actually was. This aspect of the booking was very poor.

Good vehicle. Slow service

Fast process

Overall the car was good and new but booking was made for 8am pickup however we waited almost 3 hours for Rental office to open which delayed our short trip. Location of rental pick was not easy to find.

Always easy and smooth process. No issues