Every time I rent a car, the model I need is never available. They always ask customers to pay more for an upgrade. No refunds for downgrades either, totally unfair policies. I suggest blacklisting Europcar.
I had two reservations, but they only recognized one. The other one required an additional fee. In the end, it cost me 300 euros more than the original reservation.
Picking up and returning the car was quite convenient. However, due to the exchange rate conversion between Euros and USD (my domestic credit card is a dual currency card for RMB and USD), Europcar in Paris charged a 6% service fee (over $50) without prior notice. This is extremely dishonest!
Waited at Frankfurt Airport. The car I booked wasn't ready. The rental company asked me to pay extra for a different car, but when I refused, they finally got me the same model. The return process was smooth; they just checked briefly and it was all good.
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