Los Angeles - San Diego - Las Vegas - Salt Lake City - Yellowstone National Park - San Francisco - L

Satisfied

Booked online, presented the order, credit card, passport, driver's license, and a translator device at the airport store. Very convenient. However, there was a small trick; they asked us to prepay for a tank of fuel for the return, claiming it would save time since gas stations are hard to find. Later we found out that gas stations in US cities are as common as pharmacies in China, so there's no need to worry about finding a place to refuel.

Overly enthusiastic... The pickup time was faster than other car rentals I've experienced before. However, they strongly pushed for additional insurance, even though we had already purchased full coverage.

Long wait time, customer service kept pushing insurance and car upgrades. The first quote was nearly $300, which I refused. Then they said there was a discount for China Eastern or Air China members, obviously trying to rip me off. When I still refused, they said they didn't have the model I wanted and gave me a car parked in a corner. After dragging our luggage around to find the car, the tank was empty. I went back to the service desk, and they gave me another car at the opposite end of the lot. It took an hour and a half in total! They claim to be the biggest company.

Very satisfied