I rented two Mercedes E-Class cars, but was given an A-Class and a Hyundai hatchback instead, and they kept insisting they were the same category. Later they claimed as long as it's a Mercedes, it's fine. When we pointed out one was a Hyundai, they had no explanation. We ended up not picking up the car, had to call international customer service to switch companies, wasted three hours and almost an hour on international calls. Terrible service.
I booked a fuel car, but they told me only electric cars were available upon arrival. It's so frustrating! Using electric cars in the UK is really inconvenient, and the charging fees are expensive. I returned the car on Sunday, but the rental company was closed, so they made me rent an extra day. Ridiculous! They didn't explain any of this when I picked up the car.
I rented from what was supposed to be Shouqi, but I didn't see any signs of the company the entire time. It was all Europcar. When I paid, they sneakily added some kind of insurance I didn't ask for. I had already purchased full insurance through the rental site, but they still charged me extra. I found out only when they deducted almost 100 pounds from me. We had a tire blowout and it took from 2 PM to midnight to get it fixed. They brought us to the car pickup point at Manchester Airport, only to tell us they didn't have the automatic transmission we asked for. I can't drive manual. They told us to come back before noon the next day to switch to an automatic, which ruined our first day's plans. The waiting experience felt like a comedy of errors. Sigh... In the end, it wasn't good.
There was a long wait to pick up the car. After completing the paperwork, it took a very long time for the car to be brought out, and we couldn't get it at the scheduled time. The staff indicated that we could extend the return time. However, when we returned the car according to the extended time, we were still charged for being late after returning to our country! Extremely unfair!
The service was not good. They lacked problem-solving skills.
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