Shouqi Car Rental's partner in the UK is Europcar. When the vehicle had issues, they couldn't provide adequate assistance, and the phone number listed on the order was always an automated voice system, making communication difficult. I hope they can change their partner company.

Not bad

It's okay

The service is very considerate and the process is very user-friendly.

Picking up the car was okay, but returning it was a nightmare. We arrived more than an hour in advance, but the return shop was closed with no staff around, even though the listed return location claimed to be open 24 hours. We were not informed about how to return the car or where to park it. After calling customer service and going through extensive communication, we were told it might be a self-service return. We eventually asked someone and located the parking area, then dropped the keys into the rental company's key box at the back door. Upon returning home, I found that more than 2000 was held on my rental card, but only 189 was refunded. When I inquired with customer service, they gave vague answers and mentioned it was a late return fee. I was completely at a loss. There was no late return, and even if there was, charging over 2000 is unreasonable.