The car pickup process was tedious and unprofessional.

The car model did not match the one booked.

Unreasonable price increase! I chose to pay at the store, and then they added various charges. I told them my US credit card includes rental car insurance, but the female staff still forced me to buy additional insurance or I wouldn't be able to pick up the car. The original order was only over $400, but I ended up paying over $800! Contacted the rental car service customer support, but they couldn't resolve it. Finally switched to AVIS. Overall, a huge waste of time! Never go to Thrifty! The bad reviews online are true!

Not bad

Renting and returning the car was very convenient. The car was in good condition and performed well over 3000 kilometers with no issues. Although there were additional insurance sales pitches, I declined them. There are a few things I was not satisfied with: 1. There were very few models in the same category. I couldn't find the Nissan brand I booked and had only two similar cars to choose from. 2. The child safety seat rental was too expensive, $78 for 15 days, much higher than the $30-50 quote I got from customer service earlier. This type of pricing should be clearly disclosed in writing beforehand.