I reserved a Highlander, but ended up with an Australian Holden. The car's space was small and couldn't fit luggage for five people. I hope they can confirm the car model in the future.
The day I went, their computer was down. I booked a zero-deductible insurance through QEEQ, but they didn't register it! Overall, this issue took quite a while to resolve. QEEQ's service was excellent!
The rental process was too slow. It took about an hour and a half to queue up and almost over two hours to get the car at Christchurch Airport.
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