Fast service

The shuttle from the terminal to the car rental company is very convenient, the staff are very friendly, and the car is in great condition. I will use Hertz again next time.

The payment from the car rental order wasn't linked to the Hertz location in Salt Lake City. It took them over an hour to sort it out, and they were very impatient. Our clients were also waiting, and we needed to get on the road. Whose time is valuable?

Overall it was okay. It might have been due to our limited English proficiency, but we didn't hear the rental company mention anything about changing cars, so we were a bit confused when picking up the car.

I wanted to change the car model on site, but due to language barriers, I wanted to cancel the previous order and pay again, but was told that it wasn't possible. I had to take the car as per the original order. It took quite a long time, about an hour, and the service personnel seemed a bit impatient.