新車を用意してくれた。

Terrible experience. Serious flaw with green motion's process. Waited more than 3 hours and still could not get my car. It was a nightmare. Will never recommend anyone to book through green motion.

She’s was so racist with me

This company should not be allowed to operate in a civilised society when I went to collect the car with my driving licence credit card dvlc check code and also a printed copy of my endorsement record I was told I needed my passport and another form of ID with my address on it I said to the clerk that if he was refusing to give me a car could he please supply a written refusal he refused I asked him his name he also refused his colleague then involved himself in the conversation and started making racist remarks and lying that he was going to say i made disgusting racist remarks to his colleague at this point I left with no car and no compensation for monies already paid this company has cctv behind the counter so if you could get them to review this they will find they are employing animals the time I was in the office was approx 18.45 on Tuesday the 23/04/2019 I was left with no car and had to make my way home 60 miles and

Wouldn't accept my credit card for the deposit as it didn't have an embossed number on the front! I've never heard such a nonsensical reason. Made to pay a £2k security deposit from my current account instead which wasn't ideal. Car heater did not work on the first day, which made the 3 hour drive across a bitterly cold Scottish night unbearable. Oddly, started working the following day, but that first trip nearly killed us. Had to wait over 30 minutes for pick up from the airport, and despite calling (twice) and being told the transport was on its way back, this clearly wasn't the case as when it did eventually turn up it was a five minute ride to the office. By the time we'd added on paying for the petrol tank (admittedly a good deal) and for unlimited mileage, I may as well have booked through someone like Hertz and had a slicker overall experience. The cost I was originally quoted when booking ended up bearing no real resemblence to the end price paid. Good pick up inspection though and easy to ensure all scuffs and marks were recorded. As a result, no trouble on drop off of the vehicle at all.