The car pickup process was very smooth, and the staff were very friendly.

The service attitude is very good, but they will try to sell you services like roadside assistance. If you are not careful, you might be persuaded.

Overall, it's still pretty good~ the waiting time is a bit long! Also, the staff tried to upsell us on a different model. Just ignore them!

This trip to the U.S., I rented twice from Dollar. The first time from Los Angeles to Las Vegas and the second time from San Francisco to Los Angeles. We had an accident during the first leg, but since we were rushing for a flight, they simply gave us a form to fill out the accident details, which was very efficient. However, during the second rental return, despite no accidents, we were asked to take a form a long way to the front desk. The front desk attended to three people picking up cars before helping us, even though we arrived first. This was quite unsatisfactory.

A WiFi would be really appreciated in all location. It would help a lot on customer satisfaction.