The website clearly stated that with a Chinese driver’s license and a translation, we could pick up the car. We even got the translation through the rental site, but the rental company didn’t recognize it! We spent over half an hour trying to explain, but they still refused to give us the car, saying our translated license wasn't valid. We previously used this translation for a whole South Island trip, and Hertz accepted it without issues. Hence, I’m not sure if this is a problem with the rental company or the communication on the rental website. It seriously disrupted our plans and cost us a lot in taxi fares!

It's rare to find a 12-seater van, but I managed to rent one in Sydney; however, its condition was not good. The vehicle from this company was in great condition, almost new, very comfortable to drive, and the price was fair with no hidden charges. The staff were friendly, and returning the car was easy and convenient. For anyone renting a car, vehicle condition, cost-effectiveness, and ease of picking up and returning the car are crucial factors for a self-drive tour. Therefore, I highly recommend this company!

Counter staff for pick up was very good and helpful.

Due to our flight arrive early, if possible,please allow the client pick up car early, more flexibility.

Difficult to work out the drop off point in Greymouth as no signs visible as was actually inside the train station building. Apart from that GREAT.

Great on all fronts.