The pick-up and drop-off process was quick and convenient. The customer service was excellent and they could communicate in Mandarin.

Easy to contact, prompt responses, very thoughtful pick-up and drop-off service, efficient and great service.

I am a seasoned car renter, and not easily pleasantly surprised, but YESAWAY's personnel was simply great - everybody was really friendly and fast, they picked us up late at night when we arrived, and gave us a ride to the terminal when we departed. I would definitely recommend YESAWAY to all my friends and relatives. Great job, guys!

We received larger vehicle from lot. Vehicle in poor condition. Brakes rattled, car quickly overheated driving in traffic, car felt as though it was not safe and needed to be serviced badly. When I contacted YESAWAY, they were unable to accommodate us unless we drove the 2.5 hour back to LA. Discussion about what was wrong with the car resulted in customer service agent stating that if something was wrong with the car, it was our fault since we drove it off the lot. Very disappointed in overall quality and service.

Staff was courteous