Downtown Madrid

I didn't use the car. They promised a refund, but I haven't received it yet.

At the counter of Interrent, there is any signs that the office of Interrent moved to Goldcar. At the counter of Goldcar there is no sign, that hier can pick up the car people with interrent voucher. The crew tried to get from me the adminstration fee, although in my voucher of stood clear, that I paid all taxes and fees.

The vehicle was sold as in terminal which it isn’t. The process was horrendous/ the service desk was utterly shocking. I will never use again.

Pick up location was incorrect so spent an hour walking round trying to find where i should be! Helpline number was in Singapore and when connected i was unable to get through to anyone.. Made to pay extra at the counter even though the booking confirmation clearly said nothing more to pay

We received an email a few hours after picking up car asking us to indicate scratches etc but on vacation we have no printer , we were debited nearly 300 euros and were supposed to receive an email 4 hours after drop off indicating our reimbursement but 3 days after we still don't have any indication on reimbursement and nothing on our account . Salesperson for drop off didn't help us at all. Big disappointment on this company