I booked a Jeep Compass from Dollar at Orlando Airport, but upon arrival, I was informed that the Jeep Compass was unavailable. They offered similar cars, but none had enough trunk space for our three pieces of luggage. We had no choice but to pay an extra $215 to upgrade to a higher class vehicle. The service attitude at Dollar was terrible, as if I owed them money. The next day, I received a notification from my credit card company showing a charge of $477, and I have no idea what it was for. Now that I'm back home, I contacted Zuzuche customer service. They were very polite and promised to follow up via email. However, it's been five days with no response, so I can only wait.
Lamentable! Contraté un mistery car para ver como me podían sorprender como cliente y descubrí que es solo una manera de engañar a los clientes y hacerlos pagar más. En el mostrador te dicen que solo son electricos y te hacen pagar mas por uno a gasolina y además de tamaño mas grande. Me cargó todo en la tarjeta que en teoria era de garantía sin decirme los costos. Nunca más!
About QEEQ:8.0/10
Se prestan a esta maniobra de Dollar, no quede conforme.
Disappointment at Orlando international airport customer service. I had an account with Navy Federal Credit Union master card and I had . Retired fro US Army. My bank account with Credit Card was $12000 with zero amount own to NDCU. Dollar car rental said cant process the credit card. Called NFCU what's up what's up with the Master Card....Results was not the CREDIT CARD but the network system at the airport. After 25 ho25 hours of traveling it was very stressful. Overall, great service after all from DOLLAR car rental.
About QEEQ:8.0/10
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