Lamentable! Contraté un mistery car para ver como me podían sorprender como cliente y descubrí que es solo una manera de engañar a los clientes y hacerlos pagar más. En el mostrador te dicen que solo son electricos y te hacen pagar mas por uno a gasolina y además de tamaño mas grande. Me cargó todo en la tarjeta que en teoria era de garantía sin decirme los costos. Nunca más!
About QEEQ:8.0/10
Se prestan a esta maniobra de Dollar, no quede conforme.
This was my first time in the USA, and I was very pleased to get the car right after landing in Orlando. I don't speak English, but your warm reception and the use of a translation app helped resolve any issues. During the 30+ days of our trip, the car had no problems and ensured our journey of over 11,000 miles. I will choose your company again when I return to the USA!
- lots of charges added at the time of pickup. Was probably in the small print at the time of booking, but should be more clear.
- car group advertised was a Jeep Cherokee - ended up with something (although in the size category) couldn't be included in the same category if car prestige was part of the criteria
About QEEQ:8.0/10
- additional charges should be more clear during the booking process. I would much prefer to know all of the potential additional charges upfront at the time of booking
Disappointment at Orlando international airport customer service. I had an account with Navy Federal Credit Union master card and I had . Retired fro US Army. My bank account with Credit Card was $12000 with zero amount own to NDCU. Dollar car rental said cant process the credit card. Called NFCU what's up what's up with the Master Card....Results was not the CREDIT CARD but the network system at the airport. After 25 ho25 hours of traveling it was very stressful. Overall, great service after all from DOLLAR car rental.
About QEEQ:8.0/10
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