Los Angeles to San Diego

Service was okay, but the pickup process took a long time.

There was a queue at the pickup and I wanted to book a Chevrolet Suburban, but I was told I would have to wait 3-4 hours with no guarantee. Eventually, I had to take a Ford SUV of similar size. On the way, there was an accident and the tire got a nail. The rescue hotline was unreachable, so I had to change the spare tire myself.

The return process was very rough, and I was overcharged. There was a quarter tank of gas left, but they charged me for a full tank. They pre-charged for the tolls, then didn't check at the return and just took the full amount, over 100 dollars. I had to go to the counter to cancel it.

First of all, the promised free Chinese GPS on the website does not exist, which surprised me since I originally had a GPS. The rental company’s GPS costs $20 per day, which includes free Wi-Fi and one hour of free international calls each day. It's quite worth it. Secondly, I used the same Nissan 5-seater sedan that I booked online, but the price was higher than what was promised online. However, since it was Christmas, there was a high demand for car rentals across all companies. Getting a car was already difficult, and I checked with many companies, all of which had no cars available. Fortunately, Rentalcars.com helped.

The full tank return policy was shown on the rental car website, but it wasn't accepted locally. The rental car company asked for proof of this policy, but the printed pickup slip didn't mention it in English, so I had to buy a full tank from the rental car company. Also, when I rented a car in Los Angeles, I was told there were additional road taxes, which made the total cost about 2000 RMB more than my original booking in China. However, I was quite happy because they upgraded my car model for free due to no availability of the same model.