We had already purchased insurance and paid all rental and insurance fees in our home country. However, the German rental company added their own insurance at the counter without clearly informing us. They only mentioned the additional cost when we returned the car. Germans tend to add their own insurance based on their understanding, and it can be quite expensive.

I prepaid 1392 RMB for a Ford Mondeo. Upon arrival, I was given a Nissan Qashqai instead, without being informed of additional rental costs and numerous extra fees. They charged my credit card 625 euros, which we initially thought was a deposit. Without internet access, we couldn't check emails, and the staff used a very small handheld device, not explaining the crucial charges before asking us to sign. This is outright fraud. We only realized we had been deceived after receiving the receipt upon returning the car. We must file a complaint.

There were no obvious signs for the parking lot location, which was the only downside. The car's performance was good, and the service was also satisfactory.

The person in charge was arrogant.

The company is a large one and the car was in great condition. However, there was a system error. Despite having full insurance, they still tried to charge an extra 150 euros when returning the car. Thankfully, I had enough time before my flight to resolve the issue with the service desk by confirming the contract order on QEEQ and had the charges corrected. Just a minor mistake.