Melbourne - Great Ocean Road - Twelve Apostles

Satisfied

Fast and convenient

The staff weren't very friendly, unlike those we met on the Gold Coast (also with East Coast Rentals). They persistently tried to upsell insurance despite us telling them multiple times that we had already purchased supplementary coverage.

I didn't get the car at all!!! The flight arrived on time, called the store in advance, informed them that I was out of customs and waiting for my luggage, and asked if they could wait for me a bit. They said no! They close at 10 PM sharp! If the store is closed, come to pick up the car tomorrow! I rushed to get my luggage and out of the airport, took a taxi straight to the rental store fearing delays, and the store was already closed! I had to take a taxi to the hotel, costing me 104 AUD! Took a taxi to the airport store the next morning, only to be told no cars were available for the next few days. Spent another 98 AUD on taxi fares, and in the end, I couldn't rent a car! I strongly advise against renting from this company—they're not reliable, the location is far from the airport, and both picking up and returning the car is inconvenient. Also, the deposit for the car booking hasn't been refunded! This was a truly terrible rental experience! It's not the booking platform's fault; the rental company has serious issues!

We were mistakenly charged for extra insurance, even though we purchased this through QEEQ. I pointed this out, and we were told we would be refunded, but this has not occurred. Pick-Up was easy and quick.

Booking platform was great - easy to navigate.