Long queues

The queue was too slow.

Very good

It took over an hour to queue for the rental car, which was really tiring. On the return trip, the tire went flat, costing me a lot of time and money. I got back to my place almost at dawn. They didn't allow an extension of a few hours for the return, which was a bit too strict.

The service quality was the worst I have ever experienced in my life. We were left waiting under the scorching sun for hours before we got the car. The website promised on-time car pickup, which simply doesn't exist. The Ford Focus mentioned on the website wasn’t available; instead, we got a small Toyota, an Economic model. We were also required to pay for a full tank of gas and basic insurance. After paying 840 yuan in China, we arrived in the US only to wait a long time and were forced to pay an additional 184 dollars. If I had a phone at the time, I would have definitely called to complain, but unfortunately, I had just left LAX airport, didn’t know anyone, and didn’t have a phone number. Dollar is terrible, I think Hertz might be a good choice since it is one of the biggest car rental companies. Everyone should try Hertz next time.