1. I already purchased full insurance on Zuzuche. When picking up the car, I told the staff in English that I didn't need insurance. They gave me a contract in French and pointed out a €950 charge, explaining that it was the deposit and emphasized that it was a credit card pre-authorization, not a fee. However, the €950 included €650 for insurance, which wasn't mentioned at all. The entire insurance contract was in French, which I couldn't understand. As it was my first time renting a BENZ V-Class car, I accepted the €950 deposit as reasonable and signed the contract, not realizing I had bought extra insurance. After returning the car and coming back home, I received three invoices from the car rental company for €650 in insurance and two €875 car damage fees. Despite already having the company's insurance, I was charged a total of €1750 for car damages.
Excellent service! Since I often rent cars from EUROPCAR, I was given priority service after queuing. As it's a European Union-wide chain, my personal rental information was recognized immediately. The whole car rental process took less than five minutes. The car handover was quick, and the return inspection was very efficient too. During the recent Olympic period, the car's GPS provided real-time navigation information, which was fantastic. I rented a Hyundai, but due to unavailability, I was upgraded to an Audi that had only 2,000 kilometers on it.
Car not the one ordered
Paid extra for no excess insurance but was expected to pay €1900 because not taken out with Europcar
Billed for petrol on return even though car was full tank
About QEEQ:8.0/10
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