Vancouver-Banff-Jasper-Kamloops-Vancouver

They pushed for insurance and were unhappy when I declined. The car they gave us had a flat tire, but we checked and found it. Eventually, they replaced it with another car. The return location was okay.

The service was very poor, with a lot of upselling for upgrades and extra insurance (even though I stated I had already purchased full coverage, the female Chinese receptionist continued to push insurance). Overall, I will not rent from Hertz again.

The waiting time was too long, taking up to an hour in line. When finally attended to, the staff was very unprofessional, taking half an hour to complete the process. They also changed my originally reserved Highlander (classified as a Large SUV by the rental company) to a Chevrolet Equinox, which is at least one size category smaller. After negotiating with another staff member, they finally switched it to a Nissan Pathfinder, but I had to wait another half hour to get the car. From standing in line to getting the car, it took over two hours and multiple negotiations. The experience was very poor. However, the car was in good condition, having been driven only 10,000 kilometers when I picked it up.

First time using, very convenient

There was no Chinese service provided, which made communication a bit inconvenient. Other aspects were quite acceptable.