Trip to Los Angeles

Very satisfied

The car pickup was pretty relaxed, haha. We got to choose from several cars ourselves.

The counter automatically added roadside assistance. Fortunately, there was no language barrier, so I negotiated and it was waived. There were no cars available for the model I reserved, and after waiting half a day, a car came but was reported faulty at the door and needed repairs. A European couple went to negotiate, and they were upgraded without any argument. However, when I went to negotiate, seeing that we were Chinese, they asked us to continue waiting. It took over an hour of back and forth. When I wanted to extend the rental period at the counter, they impatiently told me to call. The additional day was calculated at the full, non-discounted rate, which wasn't cheaper than Hertz. Overall, it didn’t feel very friendly. Additionally, they required a translated driver's license, while Hertz doesn't.

Liability insurance is a must, and I think the rental company sets a trap with the pricing. Since liability insurance is required, it shouldn't be excluded from the initial quote!

Expexted better service. Offered extra insurance!!

Good