I think switching from a Prado to a Pajero is okay, but they initially gave me a Ford. I had to ask them to change it after looking around the parking lot, which took over half an hour.
“All great except having to deal with europ car customer care centre in philipines.”
About Europcar:9.0/10
Call centre staffed in Philippines - no idea of local operation in Brisbane or vehicles etc... reluctant to transfer to local office.
Call centre advised that desk would be open til midnight as my flight was delayed. However internaltional desk was not staffed and had to go all the way to domestic terminal to collect car which added over 60mins. Wish I was told this could happen in advance.
“Need to explain booking is with europcar at Brisbane airport. Very confusing”
About Europcar:8.3/10
Annoyed that they hit you with extra insurance sales talk as explain that I have booked through another party and hard to sort out insurance if anything goes wrong
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Relevant Reviews on Europcar Brisbane Airport
Burke Jacob
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