On the Road.

1. Many flights from China arrive at night, resulting in a large number of people renting cars and long lines, but only two counters were open. 2. The staff seemed to push for purchasing a toll pass, but there's no toll for self-driving in the western US.

The staff tried to forcefully sell insurance. I already purchased comprehensive insurance, but they kept pushing. After refusing, they gave us an old car.

Average

The Europcar counter is located inside the Advantage store, but there was no staff present for a long time. Many people waited for quite some time only to find out that Europcar and Advantage process rentals together. It took over an hour to get served.

Language barrier, no Chinese service. The rental company only asked if I needed basic or full insurance. When I chose basic insurance, they added two mandatory insurances: PAI/PEC INSURANCE and RSP. I still don't know what RSP is! I originally booked a RAV4, but they gave me a Toyota Sequoia at the store. It was okay, just too big and fuel-consuming.