I'll check the bill when it comes back

They upgraded our rental from a Volkswagen Touran to a Mercedes without informing us. Driving a 9-seater Mercedes in Spain was a nightmare, and the car was in poor condition. It even broke down halfway.

The rental company inexplicably charged extra later.

The return process was simple and efficient, very good. When picking up the car, they checked my Chinese driver's license, Dutch passport, and China Bank Visa card for a long time and said it was not acceptable. After explaining for a while and showing my long-term work visa for China, they finally gave me the car. Their staff have different levels of competence.

The actual price was much higher than the booking price. For customers with limited English, there were many additional charges that were not explained. There was no inspection sheet during pickup and no receipt during return. They just asked for a signature on a PDA screen.